FAQs

The Product

All layer cakes are 3 layers high unless otherwise stated. Rainbow cakes are 6 layers high and The Unicorn cake is 4 layers high. 

Products on our site are handmade and hand finished and as such these may vary from the images shown on our site, images of the products on our site are for illustrative purposes only.

- What ingredients do you use?

We only use the best ingredients we can get our hands on. We only use organic free range eggs directly sourced from the farm - which are accredited by the Organic Growers Association, The Soil Association, RSPCA Freedom Foods and British Red Lion Quality to ensure the hens receive the highest potential standards of animal welfare. We use Lescure butter which is churned by hand in the Charentes region in France. We also use Valrhona cocoa powder and the finest chocolates from France and Belgium. Our fruit is all fresh and we hand-make all our sauces, compotes, fillings and caramels.

- Can you do bespoke cakes and cupcakes?

We have an incredibly talented team of decorators who can create bespoke fondant, produce bespoke cupcakes and big cakes, email info@flavourtownbakery.co.uk for help with your order.

 

Dietary Information

- Are your products suitable for vegetarians?

Almost all of our products are suitable for vegetarians apart from any that contain marshmellows.

- Do you sell any vegan products?

We absolutely do! Check out our cupcakes page for which flavours are currently available.

- Do you sell any gluten free products?

Our Free From cupcakes and brownies are baked without gluten however they are made in an environment that uses gluten based products on a daily basis. We have robust cross-contamination prevention procedures in place but all Flavourtown products may contain traces of gluten.

- Are your products nut-safe?

We bake with all kinds of nuts including peanuts and tree nuts in our bakery and whilst we have robust cross-contamination prevention procedures in place, we cannot guarantee that our products don't contain traces of nuts. Although a product may not contain nuts, all products are made in a kitchen that handles nuts.

We bake with care and attention to detail but sometimes a piece of eggshell, fruit seeds or stones can make its way into our cakes.

 

Storage

- How should I store my cupcakes and how long do they keep for?

In the unlikely event that your cupcakes don't vanish instantly, they will keep for up to two days. Flavourtown cupcake freeze very well.

- How should I store brownies and how long do they keep for?

Our brownies are best stored in the fridge and will keep for a week. At room temperature, they will be good for four days.

 

Ordering

- How long do I need to order in advance?

We require two days notice for cupcakes and big cakes. We may be able to help at shorter notice so please call or email the bakery.

- I haven't received my confirmation email. What can I do?

Your confirmation email will be sent once payment has been received - please contact us if you haven't received a confirmation after payment has been made.

Occasionally our confirmation email may find its way into your spam or trash folder. Please check these folders and allow plenty of time for the confirmation email to be sent through - it may not be received immediately. If you still have not received a confirmation email on the day the order is placed please contact us on info@flavourtownbakery.co.uk.

- Is there a minimum order?

All cupcakes have a minimum order of 6 of a single flavour. Mini cupcakes have a minimum order of 12 of a single flavour.

- Can I mix flavours?

Cupcakes are available to order in 6 or 12 of a single flavour. As all products are baked fresh we cannot mix boxes, however, we do offer a Bakers Choice Mixed Selection Box where the most popular flavours we bake that day can be selected at random by our chefs.

- How do I amend an order?

If you wish to amend an order you must contact us with 3 days notice for cupcakes and 4 days notice for layer cakes. Orders placed with customised decorations or flavours cannot be amended after the order has been placed.

- How do I cancel an order?

If you need to cancel or amend an order you must contact us with a written cancellation notice, which you can send by email to us at info@flavourtownbakery.co.uk, before 5 pm on the day the order was placed. Your cancellation notice must quote your name, address, the name or a description of the products ordered and your order reference number. Unfortunately, after this time it will not be possible to cancel an order.

 

Delivery

- Where do you deliver?

Our delivery map can be found on the delivery page. Our delivery starts from just £8 and orders can be delivered Monday-Saturday. Unfortunately, we cannot deliver outside of London. We are happy for you to arrange a courier delivery outside of London! Please contact us for a quote.

 

Collection

- Where can I collect my order from?

You can collect from our Fulham Bakery seven days a week from 9am-5pm

Monday-Saturday orders can be collected from our bakery in Park Royal, NW10 7PR (9 am - 3.00pm).

 

Size of product

- How big are your cupcakes?

Our cupcakes are full standard size and are very generous

- How many portions do your layer cakes serve?

We recommend a 6"=6-8 portions / 8"=12-16 portions / 10"=24-28 portions / 12"=34-38 portions.

Please refer to the cakes page for our downloadable PDF portion guide.

- How much do your cakes weigh?

Please be aware when collecting large cakes, these can be extremely heavy and the boxes they come in can be very large. We strongly recommend arranging suitable transport to collect large cakes or cupcakes. WE DO NOT PROVIDE BAGS AS OUR CAKES NEED TO BE CARRIED BY HAND 

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