Careers in Baking

Hey, please see below for our current positions!

To apply: read the ad, decide if we're the right fit for you and if you'll be the right fit for us and then drop an email with the name of the position you're applying for in the subject line

 careers@flavourtownbakery.co.uk.

 

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Position Title: CUSTOMER SERVICE / HR ASSISTANT

 

Every day we make, bake, decorate and deliver London’s most amazing cakes, cupcakes and brownies - we are all about quality and attention to detail. That very same quality and attention to detail goes to the heart of everything we do including our customer experience!

We have fun with our customers from the moment the phone rings or an email drops into our inbox - we want every part of our customer journey to be as outstanding as the product we make. We also need a kick-ass an back office operation to reflect our growing business.

We’re looking for a full-time Customer Service and HR assistant to join Helen our Head of Customer Service in the North London Flavourtown office. You’ll have outstanding written and spoken English, be organised, methodical and be genuinely interested in people with a strong desire to help and offer outstanding customer service - some knowledge of cake baking / decorating would be a bonus.

Your daily duties will include:

*Onboarding new employees / documenting their paperwork

*Preparing monthly payroll updates for our accountants

*Answering customer calls

*Helping run a busy office and email inbox

*Running staff-leave calendars

*Collating invoices and receipts

Essential requirements

Outstanding telephone customer service skills

Experience in an office environment

Outstanding organisation skills

Previous use of Spreadsheets and word processing software

Quick learner

Knowledge of current HR laws and practices

Desirable requirements

Use of Mac OS technology

Experience of Shopify backend software

Knowledge of cake baking / decorating

We’re changing the way we work internally and need an amazing person to refine and finesse our office systems - our business has grown massively and we need new ideas and ways of working to reflect that. Your role will be to help make this happen and futureproof the business as we continue to grow.

THE ROLE IS FULL TIME AND SATURDAYS AND WEEKEND WORKING WILL BE PART OF THE JOB.

The role is 40 hours per week spread over five days. One of those days will be Saturday.

The rate of pay is £20k per annum with a total 29 days holiday including Bank Holidays

Interested? Send us your CV and tell us a little bit about why you’d be perfect for this role.

OUTSTANDING SPOKEN AND WRITTEN ENGLISH IS ESSENTIAL.

Please note you must already be UK based with the right to live and work here

NO AGENCIES PLEASE

Job Types: Full-time, Permanent

Salary: £20,000.00 per year

COVID-19 considerations:
We’re socially distancing in the office

 

 

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Position Title: CONTENT, MARKETING AND EVENTS MANAGER

 

We’re looking for a marketing, content, social media guru with epic creative skills, an excellent eye for content creation and digital marketing skills for days. Flavourtown Bakery is growing, and this brand-new role is yours to shape! You’ll be working with and reporting directly to the co-founders. For now, YOU are the marketing team so the faster you help grow the brand the faster we’ll expand the team.

THE JOB

A role responsible for creating engaging, shareable content on our socials, creating outstanding relationships with London’s press and movers and shakers and developing our marketing plan. You’ll be communicating Flavourtown brand values and through film, photography and media to drive customer acquisition and sales whilst growing our social- media engagement.

Job Requirements

You are confident, outgoing, industrious and think on your feet. You are super creative and full of exciting new ideas. You’ll be equally as comfortable with traditional PR as new media and you’ll see ways to join them up. You know your way around influencers and the RIGHT high-profile people, and you know how to get in front of them with a delicious product and attention-grabbing ideas. Your brain is always on and you’re always looking at current trends and working out how they can be used to grow the Flavourtown brand.

The Ideal Candidate

  • Has previous experience growing a brand’s social-media reach and engagement
    Has a proven history of creating relevant, modern, engaging fun branded content that cuts through.
  • Has a track record creating social media content, vids, posts and converting that into likes / shares / traffic and growth
  • Has great time management skills – delivering on deadline with outstanding quality
  • Delivers polished content with style and a cutting-edge finish
  • Has solid content creation talents and is at home creating videos / shorts to emphasise quality and creativity of the brand
  • Has natural energy, enthusiasm, positivity, organisational skills and is super focused and able to think on their feet.

KEY RESPONSIBILITIES:

ENGAGING WITH SOCIAL AUDIENCE ONLINE AND IN-STORE – AT EVENTS

BUILDING AND MAINTING RELATIONSHIPS WITH KEY MEDIA

REPRESENTING FLAVOURTOWN AT EVENTS TO CREATE VIDEO / SHARABLE CONTENT

DEVELOPING BRAND SOCAIL GUIDELINES / HOUSE STYLE

Please submit your CV and Portfolio ALONG with an assement of where you feel the brand wins and what is lacking to brooksy@flavourtownbakery.co.uk

 

STARTING SALARY 25-28K

 

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Position Title: Baker / Decorators (Location: Park Royal, NW10)

 

Our business is growing and we need amazing baker / decorators to come and join the gang!!

 A little about what we're looking for:

We are looking for experienced professional baker / decorators, you must have worked in this role in a professional kitchen for at least a year - we're not looking for home bakers or people who want to retrain.

We are after team players with amazing skills in decorating beautiful cakes and cupcakes with buttercream, Swiss meringue buttercream, cream cheese icing, and ganache. You'll have excellent hand piping skills and be really comfortable writing on cakes to a high standard.

Your baking skills will include preparing mixes and frostings to a high standard along with making caramel, compotes and our full range of vegan cakes. You must have some professional baking experience and be familiar with mixing methods as well as some advanced techniques such as making macarons or working with chocolate. You will have outstanding attention to detail and not be afraid of working to tight deadlines. You'll need to come with ideas and always be happy to be part of helping the team dream up delicious new things.

We are looking for artistic, fun, committed people without any attitude or a clock-watching mentality. You'll be switched on, polite and kind to your colleagues, you'll want to collaborate on ideas and be eager to learn new skills. Our team is small and this job is fun but it's also hard work.

What to expect:

You'll be on a full-time contract ranging from 32-40 hours per week, you'll get 29 holiday days per year, you'll enjoy 50% staff discount, a free 8" cake for your birthday and regular nights out, Christmas parties etc.

Work hard and we'll show you that you're appreciated.

Starting salary £9.50 - £10.50 per hour with a full-time contract and paid overtime (depending on expereince)

WE ARE LOOKING FOR THE RIGHT PEOPLE FOR BOTH OUR FULHAM BAKERY AND OUR PARK ROYAL PRODUCTION KITCHEN SO PLEASE EXPRESS A PREFERENCE FOR WHICH LOCATION IN YOUR APPLICATION. 

(YOU MUST ALREADY BE BASED IN THE UK WITH THE RIGHT TO LIVE AND WORK HERE. PLEASE DO NOT APPLY WITHOUT THE RELEVANT PROFESSIONAL EXPERIENCE)

Job Type: Full-time

Salary: £9.50 to £10.50 /hour

 

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We're super busy and our business is growing massively and we need staff at all levels! We're looking for cake decorators, expereinced bakers and more senior staff to grown into future Kitchen Managers 

 

If you're looking for a new challenge or perhaps you've lost your job during the Coronavirus pandemic drop us an email and tell us about yourself. Include your CV and if you have any examples of your work attach those as well.

Let's get talking careers@flavourtownbakery.co.uk

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