Privacy Policy

Introduction

Flavourtown Bakery Limited is committed to protecting and respecting your privacy.

This privacy policy (together with our Terms and Conditions and any other documents referred to in them) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using our website flavourtownbakery.co.uk (our site), you are accepting and consenting to the practices described in this privacy policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Flavourtown Bakery Limited. We are a limited company registered in England and Wales with company number 08674135 and have our registered office at Flavourtown Bakery LTD, Area 200, Dephna House, 1-3 Britannia Way, Park Royal, NW10 7PR.

Information we may collect from you

We may collect and process the following data about you:

Information you give to us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you use or register to use our site, search for a product, place an order on our site, request further information about our products, enter a competition or promotion or complete a survey and/or when you report a problem with our site. The information you give us may include, without limitation, your name, address, email address and phone number, as well as financial and credit card information. If you contact us for any reason, we may keep a record of that correspondence.

Information we collect about you. Each time you visit our site, we may automatically collect and process certain technical information (this is statistical data about our users’ browsing actions and patterns and does not identify any individual), as well as certain information about your visit to our site (including items you viewed or searched for, page response times, download errors, length of visits to certain pages and page interaction information).

Information we receive from other sources. We may work closely with third parties (including, for example and without limitation, business partners, subcontractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and credit reference agencies) and may receive information about you from them.

Cookie policy

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site. 

Creating a user profile

If you register to use our site, you will control your user profile. This means that you will be able to access your details at any time by going to your profile page on our site where you may review, correct and/or update the majority of your information at any time.

Uses made of the information held

We use information held about you in the following ways:

Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and/or services that you request from us;

to provide you with information about us and to send you newsletters, links to blogs and other relevant information;

to provide you with information about other products and/or services we offer that are similar to those that you have already purchased or enquired about;

to provide you, or permit selected third parties to provide you, with information about products and/or services we feel may interest you. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on any forms we use to collect your data or contact us at info@flavourtownbakery.co.uk;

to notify you about changes to our service; and

to ensure that content from our site is presented in the most effective manner for you and for your computer.

Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of our site about products and/or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

We may share your information with selected third parties including:

business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you;

advertisers and advertising networks that require the data to select and serve relevant adverts to you and others (although we will not disclose information about identifiable individuals to our advertisers); and

analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

if Flavourtown Bakery Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its users and customers will be one of the transferred assets; and

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website Terms of Use, our Online Terms and Conditions of Sale or any other agreements; or to protect the rights, property, or safety of Flavourtown Bakery Limited, its customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction and with law enforcement agencies or court officials.

Where your personal data is stored

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using secure technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on any forms we use to collect your data. You can also exercise the right at any time by contacting us at info@flavourtownbakery.co.uk.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to this privacy policy

We reserve the right to update or change this privacy policy from time to time. Any such updates or changes will be posted on this page and you should check back frequently to see them. If you do not agree to any updates or changes, please stop using our site.

Contact us

Questions, comments and requests regarding this privacy policy are welcomed and should be sent to us by email at info@flavourtownbakery.co.uk or in writing to Flavourtown Bakery LTD, Area 200, Dephna House, 1-3 Britannia Way, Park Royal, NW10 7PR.